Privacy Policy

Dear Visitor,
It's a delight to have you as a visitor on our website https://www.venue.events, Just as we are committed to providing you information which is correct, updated and accurate, and which helps you understand our organization, services and business principles clearly, we are equally conscious of our responsibility to ensure full security and confidentiality of all information that we may collect from you during the course of your interface with our website.

Venue.Events uses your personal information in compliance with the General Data Protection Regulation guidelines that respect and protect your privacy. This Privacy Policy outlines how Venue.Events handles information that can be used to directly or indirectly identify an individual (“Personal Data”).

This Privacy Policy applies to Personal Data that is provided to us or which is derived from the data that is collected from the user with their consent. This Privacy Policy describes our practices in connection with information collected in the following manner:

• Through our website/webpages from which you may access this Privacy Policy.
• Through our social media pages.
• Through our digital advertisements.
• Through emails that we might send to you that link to this Privacy Policy.

1.1 Information You Provide

• Personal Information such as your name, email address, date of birth, gender, address, phone number, etc. that you exclusively provide.
• Identity Verification Information such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws or other authentication information that you provide if and when sought for.
• Financial Information like your bank account or credit card information in order to process payments and comply with applicable law.
• Communications with Venue.Events via email or any other media including (but not restricted to) social media might result in collection of information about your communication and any information you choose to provide.

1.2 Automatically collected Information

• Usage and geo-location information: When using Venue.Events, its platforms and payment services, we may automatically collect information like Geo-location, IP address, usage information like pages or the content you view, your searches etc.
• Log Data and Device Information: We may automatically collect log data and device information when you access Venue.Events on any of its platforms such as access dates and times, hardware and software information or device information.
• Cookies and/or other web tracking technologies: We might use cookies and/or other similar technologies (like web beacons, pixels, and mobile identifiers) that allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We (and our third party service providers) may use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We might also gather statistical information about your use of our Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them. If you wish, you may set a “Do not track” preference in your browser or disable cookies in your browser.

1.3 Information from Third Parties

• Third Party Services: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Venue.Events platforms through partnerships, or about your experiences and interactions from our partner ad networks.

2.1 Venue.Events uses Personal Information only for legitimate business purposes including:

• Providing the functionality of our Services and fulfilling your requests.
• To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request other information.
• To complete your transactions, and provide you with related services or communications.
• To send administrative information to you, such as changes to our offerings, terms, conditions and policies.
• To allow you to send messages to another person if you choose to do so.
• To send you promotional emails, with information about our services, offerings, new initiatives and other news about our organization and its subsidiaries.
• To facilitate social sharing functionalities that you choose to use.
• To analyze Personal Information for business reporting and providing of a personalized experience.
• To analyze or predict our users.
• Preferences in order to prepare various aggregated reports on how our digital content is used, so we can improve our Services.
• To better understand you, so that we can personalize our interactions with you and provide you with information and/or offers customized to your interests.
• To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

We will engage in these activities with your consent or where we have a legitimate business interest only. You may, at any time, withdraw your consent by unsubscribing at https://www.venue.events/. In case you choose to unsubscribe, Venue.Events will not process your Personal Data unless legally required to do so by relevant authorities.

2.2 Right to manage your Personal Information

If you wish to review, correct, update, restrict or remove your Personal Information that you have previously provided to us or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another entity, please contact us at [email protected]. We will respond to your request consistent with applicable law.

Venue.Events may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against Venue.Events, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Members, or (v) to protect the rights, property or personal safety of Venue.Events, its employees, its Members, or members of the public.

These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping Venue.Events and its platforms secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage.

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us at [email protected].

4. WhatsApp Messaging

When you contact Venue.events on WhatsApp, we use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to receive and reply to your messages. This section explains what we collect through WhatsApp and how we use it.

What we collect through WhatsApp

* Your WhatsApp phone number and WhatsApp ID

* Your WhatsApp profile name

* The messages you send us, including text, images, documents, audio, video, location and contact cards

* Message timestamps and delivery or read status

We do not ask for payment card details, passwords or government ID numbers over WhatsApp.

How we use it

* To reply to your questions and send automated greeting or acknowledgement messages

* To help you find, enquire about and book venues, hotels and event services

* To share the details you give us with the venue or hotel you are enquiring about, so they can respond

* To provide customer support, keep records of conversations and resolve disputes

* To prevent fraud and abuse and keep our systems secure

We send promotional messages on WhatsApp only if you have agreed to receive them.

Who processes your WhatsApp messages

Messages sent on WhatsApp are processed by WhatsApp and Meta under their own terms and privacy policy: https://www.whatsapp.com/legal/privacy-policy. WhatsApp messages are end-to-end encrypted in transit. Once a message reaches us, we store it on our systems. We do not sell your WhatsApp data. We share it only with the venues you ask us to contact, service providers who help us run our systems (such as hosting and database providers), and authorities when the law requires.

How long we keep WhatsApp data

We keep WhatsApp conversations and enquiry records for [RETENTION PERIOD, e.g. 24 months] after your last message to us, or longer if the law requires. After that we delete or anonymise them.

Your choices

* Reply STOP on WhatsApp at any time to stop receiving messages from us.

* To see, correct or delete your WhatsApp data, email [PRIVACY EMAIL] or message us on WhatsApp with the words "delete my data". Please include the phone number you used. We will confirm once the deletion is complete.